These Terms are the agreement between you and SIA "MIMIR", a Latvian limited-liability company, Reg. No. 40203749446, registered office Stabu iela 26–2A, Riga, LV-1011, Latvia ("MIMIR", "we", "us"). They govern your use of the MIMIR platform at mimirdesk.com and app.mimirdesk.com.
The short version. MIMIR is software that researches leads and drafts outreach; you decide what goes out, and you are legally the sender and caller of every message and call your workspace produces. The Acceptable Use Policy sets out the rules for each channel and the guardrails the platform enforces on your behalf — it is part of this agreement, so read it.
You accept these Terms by ticking the acceptance box at sign-in, by subscribing, or by using the Service, whichever happens first. If you accept on behalf of a company, you represent that you are authorised to bind it, and "you" means that company.
The Service is for businesses only. You must be at least 18 and must be acquiring the Service for purposes related to your trade, business, craft or profession. The Service is not offered to consumers, and it is not designed for use by or directed at children.
MIMIR is a white-label AI operations platform. It researches businesses, drafts outreach and follow-ups, drafts replies, places calls you approve, builds preview sites, and tracks the resulting pipeline in a cockpit that carries your brand.
MIMIR is orchestration software, not an agency, a telemarketer, a sender, a lead vendor or a compliance service. We do not originate outreach, choose your targets, or transmit your messages on our own behalf. We do not verify that any contact may lawfully be contacted, and we do not certify your compliance with any law. Clause 5 sets out how that responsibility sits.
Features described on our website or in the product may change, and some are labelled as in development or in pilot. Nothing on our marketing pages forms part of this agreement.
We issue a licence key and a PIN. Keep them confidential; you are responsible for all activity under your account, including activity by your staff and by AI agents acting on your configuration. Tell us promptly at hello@mimirdesk.com if you believe your credentials are compromised.
One subscription covers one business and one workspace unless we agree otherwise in writing. Subject to these Terms we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service for your own business during your subscription, including serving your own clients under your own brand. You may not resell, sublicense or provide workspaces to other agencies as a product of your own.
This clause is the heart of the agreement and the basis on which the Service is priced and offered.
For every piece of Outreach, you are the sender, caller, publisher and initiator. You choose the targets, you own the lists, you own and approve the message content, and you connect the accounts that transmit it. In particular you are the "sender" for the purposes of the CAN-SPAM Act, the "caller" and, where applicable, the "telemarketer" or "seller" for the purposes of the Telephone Consumer Protection Act and the FTC Telemarketing Sales Rule, and the controller or business for the purposes of applicable privacy law. We act as your tool and your service provider. We are never the advertiser, nor the party on whose behalf a message is sent.
The Service includes compliance controls — a CAN-SPAM footer carrying your postal address, automatic suppression of unsubscribes, do-not-call suppression, AI self-disclosure on calls, calling-window and daily-volume limits, and approval-gating before a send or a call. They are tools that help you operate lawfully. They are not a compliance guarantee, they are not legal advice, and they do not transfer any obligation from you to us. Whether a given contact may lawfully be emailed or called, and on what basis, is a judgment only you can make.
The Acceptable Use Policy forms part of these Terms and sets out these obligations in detail. Breaching it breaches these Terms.
The subscription fee is stated at checkout and is billed monthly in advance through Stripe until cancelled. Card details are entered on and held by Stripe; we never receive them. We may change subscription pricing on 30 days' notice by email, effective at your next renewal; if you do not accept the change, cancel before it takes effect.
Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST or similar tax arising from your purchase, other than taxes on our income. Where we are required to collect such a tax, we will add it to your invoice. If you are required to withhold any amount, you will gross up so that we receive the full fee.
Failed payment. If a charge fails we may retry it and may suspend the workspace until payment succeeds. Refunds are governed solely by the Refund Policy.
By default the AI runs on our access to the AI provider and is charged to a prepaid Credit balance in your workspace. Your subscription starts you with a balance and you can top it up from Settings at any time. Each AI action debits your balance by an amount based on what that action costs to run; your available balance and your usage are shown in Settings.
Credit is a prepaid balance for use of the Service. It is not a deposit, is not transferable, bears no interest, and has no cash value outside the Service. Credit that we included or granted rather than sold to you is never refundable and has no cash value. Refunds of purchased Credit are governed by the Refund Policy.
The balance is fail-closed: when it reaches zero, AI actions stop until you top up. We email the account owner as the balance runs low (currently at approximately $10, $3 and $0). Those notices are a courtesy; monitoring your balance remains your responsibility and we do not guarantee their delivery.
If you prefer, you may connect your own AI provider key in Settings, in which case that provider bills you directly and we take no part in the charge.
Email sending, telephone calls and messaging channels run on Connected Providers that you contract for and control. Those providers bill you directly at their own rates, and we add nothing to their charges. You are responsible for meeting each provider's own terms and registration requirements — including carrier campaign registration for messaging, sender-domain authentication (SPF, DKIM, DMARC) for email, and the platform policies of any messaging provider.
We are not a party to your contracts with Connected Providers and are not liable for their acts, outages, pricing, suspensions or decisions. If a provider suspends or terminates you, the corresponding Service features will stop working and that is not a failure of the Service.
Ours. We own the Service, its software, models of operation, prompts, agent designs, interfaces and documentation, and all intellectual property in them. Nothing here transfers any of it to you beyond the licence in clause 4.
Yours. You own your Customer Data and your brand assets. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display and process them strictly to operate, secure and support the Service for you, and to comply with law. That licence ends when the data is deleted.
Output. As between you and us, you own the drafts, copy, sites, reports and other output the Service generates for you, subject to your compliance with these Terms. AI output is generated from statistical models: it may be inaccurate, may resemble output generated for others, and may not be eligible for copyright protection in every jurisdiction. You are responsible for reviewing output before you use it and for ensuring it does not infringe anyone's rights.
Feedback. If you send us suggestions, we may use them without restriction or obligation to you.
Publicity. We will not use your name or logo as a reference or case study without your prior written consent.
Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound by confidentiality. This does not apply to information that is public through no fault of the receiver, independently developed, or lawfully received from a third party, and does not prevent disclosure required by law provided the other party is notified where lawful.
Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor — which is the case for the lead and client data in your workspace — the Data Processing Addendum applies and forms part of these Terms. Our subprocessors are listed at mimirdesk.com/subprocessors.html.
These Terms run for as long as your subscription does. You may cancel at any time by emailing hello@mimirdesk.com; cancellation stops future charges and access continues to the end of the paid period, after which the workspace is suspended.
We may suspend or terminate — immediately where law, a provider, or ongoing harm makes immediacy necessary, and otherwise on reasonable notice — if you breach these Terms or the AUP, if you fail to pay, or if your use creates material legal or security risk. Where we suspend for breach of the AUP, that is not a service failure and does not entitle you to a refund.
On termination your licence ends. Data retention and deletion after termination are governed by the DPA and the Privacy Policy. Clauses 5, 9, 10, 13, 14, 15, 16 and 17 survive.
Each party warrants that it has the authority to enter into these Terms. You additionally warrant that your use of the Service, your Outreach and your Customer Data comply with applicable law and with the AUP.
Except as expressly stated in these terms, the service is provided "as is" and "as available", and we disclaim all warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the service will be uninterrupted, timely, secure or error-free, that AI output will be accurate, suitable or lawful for your purposes, that leads it returns are accurate or contactable, or that your use of the service will comply with any law. We are not a law firm and nothing in the service is legal advice.
MIMIR is a tool. We make no guarantee of leads, appointments, sales, revenue or any business result. Figures shown in the product or on our website are illustrative sample data, not projections, forecasts or representations of what you will achieve.
You will defend, indemnify and hold harmless MIMIR and its officers, employees and agents from and against any third-party claim, demand, regulatory action, investigation, fine, penalty, loss, liability, damage or cost (including reasonable legal fees) arising out of or relating to: (a) your Outreach, including any claim under the TCPA, the CAN-SPAM Act, the Telemarketing Sales Rule, state telemarketing or privacy law, or any equivalent law; (b) your Customer Data, your lists, or how you obtained them; (c) any site, report, proposal or content the Service produced for you and you published or sent; (d) your breach of these Terms or the AUP; or (e) any claim that you lacked the consent, authorisation, do-not-call scrubbing or brand clearance required for a contact or a piece of content.
We will notify you of the claim, let you control the defence with counsel of your choice (subject to our reasonable approval), and cooperate at your expense. You may not settle in a way that admits our liability or imposes an obligation on us without our written consent.
To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data or anticipated savings, however caused and on any theory of liability, even if advised of the possibility.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms, the service, or your use of it, is limited to the subscription fees you actually paid us in the three (3) months immediately preceding the event giving rise to the claim.
We are not liable for the acts, omissions, outages, pricing, suspensions or charges of any connected provider or other third party, nor for any statutory damages, penalty or settlement arising from outreach that you sent or directed.
These limits do not apply to liability that cannot lawfully be excluded or limited — including, in each case to the extent applicable, death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your indemnity and payment obligations. The limits allocate risk between us and are reflected in the price; they apply even if a limited remedy fails of its essential purpose.
These Terms are governed by the laws of the Republic of Latvia, without regard to its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Riga, Latvia have exclusive jurisdiction, and each party submits to that jurisdiction and waives any objection based on inconvenient forum.
Class-action and jury waiver. To the maximum extent permitted by law, each party waives any right to bring or participate in a class, collective, consolidated or representative action against the other, and waives any right to a trial by jury. Disputes must be brought individually.
To the extent permitted by law, any claim arising out of these Terms must be brought within one (1) year after it accrues, or it is permanently barred. Nothing here limits either party's right to seek injunctive relief in any competent court to protect its intellectual property or confidential information, or your right to bring a matter before a regulator or to any remedy that cannot be waived by contract.
You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive EU or US sanctions, and that you are not a person with whom dealings are prohibited under EU or US sanctions or export-control law. You will not make the Service available to any such person, nor use it in breach of those laws.
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the product, and the change takes effect at the start of your next billing period. If you do not accept a material change, cancel before it takes effect; continued use after that date is acceptance. Non-material changes take effect when posted with a new version and date.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, reorganisation or sale of substantially all of our assets.
Notices. We give notice to the email on your account; you give notice to hello@mimirdesk.com. Email notice is effective when sent, absent a delivery failure.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
Independent parties. Nothing here creates a partnership, joint venture, agency or employment relationship, and neither party may bind the other.
No third-party rights. No one other than the parties has any right to enforce these Terms.
Severability and waiver. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in force. A failure to enforce is not a waiver.
Entire agreement. These Terms, together with the AUP, the Privacy Policy, the DPA and the Refund Policy, are the entire agreement between us on their subject matter and supersede all prior discussions, proposals and marketing statements. In case of conflict on data-protection matters the DPA prevails; on acceptable use, the AUP prevails; otherwise these Terms prevail.
Language. The English version of these Terms governs; any translation is for convenience only.
SIA "MIMIR", Reg. No. 40203749446, Stabu iela 26–2A, Riga, LV-1011, Latvia. Questions: hello@mimirdesk.com.