7-day money-back guarantee. If MIMIR isn't right for you, email hello@mimirdesk.com within 7 days of your first payment and we'll refund it in full — including any credit you paid for and haven't used. No hassle.
MIMIR is billed monthly through Stripe. You can cancel anytime by emailing us at hello@mimirdesk.com; cancellation stops future charges and access continues until the end of the current paid period — we don't cut your workspace off mid-month, and we don't refund the unused part of that period. Beyond the 7-day window, monthly payments already made are generally non-refundable, though we review reasonable requests case by case (e.g. a service outage on our side).
Your AI team runs on prepaid MIMIR credit held in your workspace: your subscription starts you with a balance, AI actions draw it down, and you can top it up from Settings at any time. When the balance reaches zero, AI actions stop until you top up — so spending can't run away from you.
Email sending and phone calls run on your own accounts (your Resend key, your number and SIP trunk), and you can also choose to run the AI on your own Anthropic key instead of MIMIR credit. Those providers bill you directly at their own rates — we add nothing to their charges, and we can't refund money they charged you. Cancel or cap that spend with the provider.
If we suspend or terminate a workspace because of a breach of the Acceptable Use Policy or the Terms, that is not a service failure and does not entitle you to a refund of the subscription period or of any credit balance.
Email hello@mimirdesk.com from your account email with your license key. Refunds are issued to your original payment method via Stripe, typically within 5-10 business days.