7-day money-back guarantee. If MIMIR isn't right for you, email igor@mimirdesk.com within 7 days of your first payment (after a Starter trial, that is the first charge when the trial ends) and we'll refund it in full — including any credit you paid for and haven't used. Included monthly usage is part of the subscription and is not refunded separately. No hassle.
MIMIR is billed monthly through Stripe. You can cancel at any time from the billing portal in Settings or by emailing igor@mimirdesk.com; cancellation stops future charges and access continues until the end of the current paid period — we don't cut your workspace off mid-month, and we don't refund the unused part of that period. Beyond the 7-day window, monthly payments already made are generally non-refundable, though we review reasonable requests case by case (e.g. a service outage on our side).
If you start the Starter plan with a 7-day trial, a card is required but nothing is charged during the trial. Unless you cancel before it ends, your card is charged $99 when the 7 days end and then monthly until you cancel. Cancel at any time during the trial from the billing portal in Settings (or by emailing igor@mimirdesk.com) and you won't be charged at all; three days before the first charge we email you a reminder with the amount, the date and a link to cancel. The 7-day money-back guarantee then applies to your first paid month, counted from that first $99 charge. The $7 of AI usage included during the trial has no cash value and isn't refunded. One trial per customer; Growth and Pro have no trial.
Every plan includes a monthly allowance of managed AI usage (Starter, Growth and Pro differ only in its size). AI actions draw down that allowance. Unused included usage resets at each renewal and does not roll over. We do not sell top-up credit: if you regularly need more, you move to a plan with a larger allowance from the billing portal in Settings. When the month’s allowance is used up, AI actions pause until your included usage renews or you change plan.
Email sending and phone calls run on your own accounts (your Resend key, your number and SIP trunk), and you can also choose to run the AI on your own Anthropic key instead of your included usage. Those providers bill you directly at their own rates — we add nothing to their charges, and we can't refund money they charged you. Cancel or cap that spend with the provider.
If we suspend or terminate a workspace because of a breach of the Acceptable Use Policy or the Terms, that is not a service failure and does not entitle you to a refund of the subscription period or of any credit balance or of any included usage.
Email igor@mimirdesk.com from your account email with your license key. Refunds are issued to your original payment method via Stripe, typically within 5-10 business days.